We are looking for an experienced full-time Receptionist/Human Resources Assistant who serves as the initial greeter at Central Pennsylvania Food Bank (CPFB) and is responsible for handling front office reception, channeling visitors and volunteers to proper locations, and performing some Human Resources administrative duties as assigned. This role is responsible for answering incoming calls and answering questions on key inquiries and needs during core business hours. This role maintains confidentiality and issues donation forms for cash and food donations received in the lobby. This role supports the secure and accurate processing of incoming mail, donations, agency payments, cash, and gift card contributions by following established mail handling, confidentiality, recordkeeping, and funds management procedures to ensure timely routing, processing, and safeguarding of organizational assets. The role assists the Human Resources Manager/Recruiter with posting open positions internally and externally, monitoring incoming resumes for all departments and locations, and helps in the coordination of resume file destruction.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program

Job Accountabilities:

• Responsible for answering the primary telephone line and handling route inquiries, troubleshooting issues for callers, and transferring callers to the appropriate staff/department during core business hours.
• Monitors out-of-office availability of staff through Microsoft Outlook calendars.
• Greet all visitors and volunteers, assist them with sign-in procedures, and direct them to the appropriate location within the building.
• Assist in maintaining workplace security of the CPFB by issuing and collecting badges, completing visitor logs, and reporting any suspicious activity to the SVP/Chief Operations Officer.
• Maintain and order supplies of printer toner cartridges, seals for the two leased Pitney-Bowes postage meters, name tags, and business cards for all CPFB locations.
• Responsible for coordinating the purchase and inventory of CPFB logo wear for staff at all locations.
• Assist the Human Resource Manager/Recruiter with job postings, phone calls from prospective candidates, resume filing, and manage the record retention and destruction of those files for the Human Resources Department.
• Liaison for troubleshooting and coordinating service for photocopiers with the IT Manager.
• Maintain CPFB Organizational Charts and phone directories.
• Coordinate departmental orientations for all new hires and follow up on completion.
• Assist the HR department and marketing/communications with staff notes.
• Track CPFB staff birthdays and work anniversaries and assist the Chief Executive Officer with the recognition process.
• Receive office mail and forward sensitive mail to the Chief Administration Officer per the mail processing procedure. ,
• Total, sort, and batch the mailed donations, dropped off donations, agency payments, and payments to Customer Service and submit to the Finance Department as soon as feasible.
• Ensure safe handling of donations by securing them at the front desk when not in direct eye contact and following established funds-handling and confidentiality procedures.
• Receive packages and forward them to the Accounting Coordinator for processing unopened.
• Ensure that the Mail/Copier Room is sufficiently stocked with supplies. Daily fill the copier with paper and keep the area stocked and neat. Post any outgoing mail for the Chief Executive Officer.
• Ensure lobby space and outside area of front doors are clean and welcoming. If cleaning or maintenance is required, coordinate services with the SVP/Chief Operating Officer.
• Assist in creating employee training certificates, assembling employee/board packets, and ordering lunches as needed.
• Maintain the in-office greeting and door signage for closures or delayed openings due to weather and scheduled closures.
• Ensure the breakroom and coffee pots are cleaned and maintained at the end of the day.
• Performs other duties and responsibilities as directed.

Other Duties:

• In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

Education: High school diploma required; Associate’s degree preferred.

Experience:

• Two to five years’ experience as a receptionist/administrative assistant or equivalent.
• Spanish-speaking ability a plus.

Knowledge, Skills, and Abilities:

• Passion for the CPFB’s mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional and friendly telephone and in-person etiquette, and personal boundaries. Must continuously provide a welcoming, positive, and helpful attitude at all times.
• Must be friendly, outgoing, helpful, positive attitude, comfortable speaking to people, and create a warm and welcoming environment.
• Must have a professional demeanor with the ability to work cooperatively across all levels of the organization.
• Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, helpfully resolve problems, meet deadlines, and multi-task.
• Must be reliable with high integrity and a strong work ethic.
• Exhibit strong verbal, written, planning, time management, and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style.
• Exhibit strong interpersonal, problem solving, team building, program management and administrative skills.
• Possess high level of integrity; able to handle information in an appropriate, confidential, and helpful manner.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing department and organization changes.
• Proficient with the organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function including computer and related equipment, postage machine, typewriter, calculator, photocopier, fax machine, and main console telephone system.

Supervisory Responsibilities: None.

Physical Requirements or Licenses:

• The nature of this position requires regular on-site attendance Monday through Friday at the assigned office location. Remote work may be permitted on an occasional basis during office closures, emergency situations, or at the discretion of the SVP/Chief Administrative Officer based on the needs of the organization.
• A valid driver’s license with history of a good driving record
• Must be able to occasionally lift or move up to 15 pounds.
• The work environment is typically quiet.
• Conditions may include working closely with others, working alone, and working protracted or at times, irregular hours.
• Prolonged periods of sitting at a desk.

The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.

The Food Bank’s work culture is progressive and forward-thinking. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.

Applicants must submit a cover letter, resume, and salary requirements by June 24, 2026, to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109, or email hrdepartment@centralpafoodbank.org.

We are proud to be an equal-opportunity employer.